The ITSM Program

Information Technology Service Management (ITSM) Program Overview
OIT's ITSM Program is a best practices approach to providing and managing IT services. This multi-year program, initiated in the summer of 2015, is focused on developing and implementing a service delivery and management framework with an emphasis on Continuous Service Improvement. 
 
service lifecycle diagramThe service lifecycle framework defines and documents IT processes and functions. ITSM then employs them to meet the technology requirements and priorities of the University while providing value and continual service improvement.
 
To learn more about OIT's ITSM Program,